 
          72
        
        
          The Role of Media in Improving Democratic Governance
        
        
          In 1996 only 25 percent said family and friends were their main source
        
        
          of information on public issues, while in 2000 this number was up to
        
        
          44 percent.
        
        
          16
        
        
          Why are citizens distancing themselves from media as a source of
        
        
          information on the domestic operations of democracy? And, what
        
        
          impact could this have on governance?  The answer to both these
        
        
          questions can also be found in trust.  Since 2004, the Organization
        
        
          of American States’ (OAS) rapporteur for freedom of speech has
        
        
          warned of the incompatibility between monopoly and oligopoly in the
        
        
          ownership of media and the development of a democratic society that
        
        
          enjoys freedom of speech. The report concluded:
        
        
          “The continuous complaints received by the Office of
        
        
          the Special Rapporteur in relation to monopolistic and
        
        
          oligopolistic practices in mass media ownership in the
        
        
          region indicate that there is grave concern in several
        
        
          sectors of civil society with respect to the impact that
        
        
          concentration of media ownership may represent where it
        
        
          comes to ensuring pluralism as an essential element of the
        
        
          freedom of expression.”
        
        
          17
        
        
          Complementing this report, researcher Giselle A. Deiró studied the
        
        
          increasingly influential role that large media groups have on the
        
        
          continent.  She explained:
        
        
          “In a market where entry costs for new players are high and
        
        
          where there is a natural tendency towards concentration,
        
        
          the number of broadcasters becomes limited, which then
        
        
          results in less pluralism.  This in turn threatens citizens’
        
        
          freedom of speech and the right to be informed, given
        
        
          that the market of ideas will only have a few gathered
        
        
          voices: Those with enough capital to expose their ideas and
        
        
          opinions.”
        
        
          18